LeapAI Privacy Policy

Here’s the translation of the content into English:

  1. Definitions
  • “Service” – The Customer Relationship Management (CRM) program and contact center from LeapAI, which operates under the domain name leapai.ai and related mobile applications.
  • “LeapAI App” – The official LeapAI app, available for download directly from app stores.
  • “Website” – The electronic information page accessible via leapai.ai.
  • “Content” – Images, icons, articles, and videos posted on the website.
  • “Account Owner” – The original registrant or the person with administrative rights for the account.
  • “Admin Account” – The first account created when registering to use the service on leapai.ai.
  • “You” – The account owner or an authorized employee with access to the account; including visitors and information on the website.
  • “LeapAI” – LeapAI Corporation, which provides CRM and contact center services.
  • “Third Parties” – LeapAI’s clients, partners, and suppliers.
  • “Stored Data” – Electronically stored data that is accessed in a limited manner via the account created by the account owner.
  1. Scope of Application

These terms apply to all services provided by LeapAI via the official website leapai.ai and related mobile applications. By using the LeapAI website or app, you agree to abide by these terms. LeapAI reserves the right to update these terms at any time and will notify you of such updates via the website.

  1. Fair Use

You are responsible for using the service for lawful purposes and not using it for legally prohibited activities or activities deemed socially unacceptable.

  1. Information Security

LeapAI is committed to protecting your personal data and stored data. It is your responsibility to keep your login information secure and notify LeapAI of any security incidents.

  1. Limitation of Liability

LeapAI is not responsible for damages caused by unauthorized use, misuse of your account, or issues resulting from external factors.

  1. Privacy Policy

You agree and accept LeapAI’s privacy policy, as outlined on the company’s official website.

Privacy Policy

Purpose and Scope of Data Collection

  • Collection and Use of Personal Information

During the provision of services, LeapAI may collect personal data from clients, including: full name, email address, physical address, phone number, and other information. This information is collected when:

  • Clients register, log in, or use the leapai.ai website.
  • Clients submit any forms, including registration forms or other forms related to our services, online or otherwise.
  • Clients provide feedback or file complaints to LeapAI.
  • Clients provide personal data for any reason.

This information is collected only with the client’s consent when they accept the operational policies and terms of the leapai.ai website.

This data is used to facilitate transactions and activities related to the Leapai.ai website. Clients are responsible for securing and maintaining all activities using the registered name, password, and email. Additionally, you are responsible for immediately notifying us if there is unauthorized use, misuse, security breaches, or third-party retention of your login information to take corrective actions.

  • Scope of Use of Information

The information provided by clients is used for the following purposes:

  • Research or registration to use services on the website.
  • Customer support for using the services.
  • Consultation and responding to client inquiries.
  • Conducting client surveys.
  • Performing promotional activities related to LeapAI services.
  • Sending notifications about information exchange activities between clients and the leapai.ai website.
  • In the case of a legal request, the company is responsible for cooperating to provide personal information when requested by judicial authorities such as the prosecution office, courts, and investigative agencies concerning any legal violations by clients. Additionally, no one has the right to infringe upon clients’ personal information.
  • Retention Period of Information

Client information provided on the Leapai.ai website will be stored until a cancellation request is made by the client. You have the right to request the modification of personal information, or if you have any inquiries about personal information terms, please email us.

  • Unit Responsible for Collecting and Managing Personal Information

LeapAI Corporation
Address: Saudi Arabia, Riyadh, King Abdulaziz Road, Al Yasmin District
Email: info@leapai.ai
Phone: +966 53 553 3627

  • Commitment to Client Information Security

LeapAI is committed to maintaining the confidentiality of client personal information according to LeapAI’s privacy policy. Information is collected and used for each client only with the client’s consent, except in cases where other legal regulations apply.

We do not use, transfer, provide, or disclose any personal information to third parties without the client’s consent.

In the event that the server storing information is breached, leading to the loss of personal data, LeapAI will be responsible for notifying the relevant authorities for investigation and timely correction and informing affected clients. We ensure the complete security of all clients’ electronic transaction information.

LeapAI management requires clients to provide complete and relevant personal information when registering to use the service, such as: full name, email, etc., and is legally responsible for the accuracy of this information.

LeapAI management is not responsible or will not handle complaints related to client rights if it is found that any personal information provided during initial registration is inaccurate.

  • Security Policies Related to Integration of Services and Connected Applications

To ensure the best user experience and compliance with legal regulations, LeapAI applies specific terms of use for the services and applications provided by LeapAI or those it collaborates with:

  • Using the LeapAI App via Apple App Store or Google Play

When using the LeapAI app, you understand and agree that LeapAI has the right to:

  1. Access your current location;
  2. Save LeapAI app data on your mobile device;
  3. Connect to the internet from your device;
  4. Allow access to peripheral devices (speakers, headsets, microphones).

These rights are granted only with your consent, and you can revoke or prevent access only through your device’s or app’s settings.

  • Linking a Facebook Account to LeapAI

When linking your Facebook account to LeapAI, we request access to:

  1. Your Facebook page’s email address;
  2. Public sections of the integrated Facebook page;
  3. Public items on personal accounts interacting with the page;
  4. The Facebook inbox of the page via LeapAI;
  5. Sending and receiving messages and comments on Facebook pages via LeapAI.
  • Linking a Zalo Account to LeapAI

When linking your Zalo account to LeapAI, the access rights include:

  1. Profile picture, name, cover photo, and description for the official Zalo account;
  2. Full name, address, and phone number of account followers;
  3. Sending and receiving messages from the official Zalo account via LeapAI.
  • Linking a WhatsApp Account to LeapAI

When linking your WhatsApp account to LeapAI, we need:

  1. Access to contacts and phone numbers associated with the account;
  2. Manage and access chats, including sending and receiving messages;
  3. Access to notifications and activities related to your WhatsApp account.
  • Linking ERP, CRM, and POS Systems to LeapAI

To improve management efficiency and business operations, linking ERP, CRM, and POS systems to LeapAI requires access rights to:

  1. Sync customer data, orders, and product information between systems and LeapAI;
  2. Access and update financial information and reports from the ERP system;
  3. Automate sales and customer service operations via the CRM system integration;
  4. Manage inventory and business transactions through the connected POS system;
  5. Stream real-time data to support effective decision-making and analysis.

All of these accesses and integrations are performed only after obtaining your consent, and we are committed to complying with the established privacy policies to protect your data as much as possible.

Let me know if you need any further adjustments!

LeapAI Privacy Policy