Automation of the Complaints and Reports System
The Leap platform provides you with advanced technologies to effectively manage and resolve customer complaints across various service channels, turning customer dissatisfaction into complete satisfaction.
Self-Service
With the integrated Leap bot, you can automate the ticketing system to enhance customer convenience while reducing operational costs. The bot can automatically identify customers and provide real-time updates on their ticket status.
Reporting Tools
Leap offers comprehensive ticket logs and advanced filtering options, ensuring you stay informed about customer needs and concerns.
Swift Actions
Listen to customer feedback or complaints through the bot, resolve their issues, and efficiently route tickets to the appropriate team while adhering to the service level agreement. Prompt and professional resolution of customer issues helps build loyalty and maintain a strong brand presence in the market.