حالة الإستخدام
الميزات والقدرات:
Feature Overview
Locally Developed Generative AI Voice & Text Chatbot Engine
Leap provides a powerful AI-driven chatbot engine with advanced capabilities, including:
1- Developed locally within the Kingdom of Saudi Arabia.
2- Fully integrated with Leap’s omnichannel contact center platform for managing both voice and digital customer interactions.
3- Available with two deployment options: locally hosted cloud or on-premise installation.
4- 4. Powered by cutting-edge technologies in Arabic language and dialect processing, sentiment analysis, contextual understanding, speech-to-text conversion, interaction analysis, product and service comparison, and more.
On-Premise WhatsApp Business Development
Leap’s customer experience solutions enable you to launch a WhatsApp Business channel developed entirely on your premises. It complies with local regulations for data hosting and ensures the privacy and protection of user information in accordance with the Kingdom’s standards.
Local Digital Marketing Automation Platform
Leap has developed the first locally built platform for customer data management and journey tracking. It allows you to identify customer touchpoints across your business channels and branches and includes tools to create specific events tailored to your needs.
Voice of the Customer & Quality Management Solutions
Leap aims to build a fully integrated, locally developed ecosystem supported by the latest AI technologies to enhance both voice and digital contact center performance. Our quality management platform enables the analysis of up to 95% of your customer interactions with high accuracy. It supports comprehensive understanding of Arabic and local dialects and features an advanced, flexible dashboard for monitoring and generating reports at both operational and executive levels.
Insurance Pricing Automation
Automating insurance status inquiries
Automating medical approval inquiries
CPD Customer Database
Leap Survey Platform
Integrated WhatsApp advertising campaign platform