حالة الإستخدام
الميزات والقدرات:
Feature Overview
Locally Developed Generative AI Voice & Text Chatbot Engine
Leap provides an AI-powered chatbot engine with advanced capabilities designed to enhance customer interactions. Key features include:
1- Developed locally within the Kingdom of Saudi Arabia.
2- Fully integrated with Leap’s omnichannel contact center system for managing both voice and digital customer engagements.
3- Available in two deployment models: local cloud hosting or on-premise installation.
4- Equipped with cutting-edge technologies for Arabic language and dialect understanding, sentiment analysis, contextual conversation processing, speech-to-text conversion and analysis, product and service comparisons, and much more.
On-Premise WhatsApp Business Deployment
Leap enables businesses to launch a fully developed WhatsApp Business channel on-premise, in full compliance with Saudi regulations regarding local data hosting and user data protection.
Local Digital Marketing Automation Platform
Leap has developed the first locally hosted customer data platform that tracks the customer journey and identifies engagement points across your digital and physical business channels. The platform includes tools for triggering custom events and automating targeted marketing actions.
Voice of the Customer & Quality Management Solutions
Leap is building a fully integrated, AI-powered ecosystem—developed locally—to enhance the performance of both voice and digital contact centers. The quality management platform enables deep analysis of up to 95% of customer interactions with high accuracy, leveraging advanced Arabic language and dialect comprehension. It includes a flexible, feature-rich dashboard for monitoring and reporting at both the contact center management and executive levels.
Insurance Pricing Automation
Automating insurance status inquiries
Automating medical approval inquiries
CPD Customer Database
Leap Survey Platform
Integrated WhatsApp advertising campaign platform