Telecom

Leap Helps You Build an AI-Powered Generative Auto-Reply Bot Leap Helps You Build an AI-Powered Generative Auto-Reply Bot Enhance beneficiary experience and maintain long-term business relationships with Leap’s advanced solutions.

Locally Developed Generative AI Voice and Text Chatbot Engine:

Leap provides an AI-driven chatbot engine with advanced features, including:
1- Locally developed within the Kingdom of Saudi Arabia.
2- Fully integrated with Leap’s omnichannel contact center system to manage your customers’ voice and digital interactions.
3- Available with two hosting options: local cloud hosting or on-premise deployment.
4- Powered by the latest technologies in Arabic language understanding and local dialects, sentiment analysis, contextual conversation comprehension, speech-to-text conversion, and comparison of products and services, among many other capabilities.

On-Premise WhatsApp Business Development:

Leap’s customer experience solutions enable you to launch a WhatsApp Business channel developed on your premises, fully compliant with Saudi regulations for local data hosting and user data protection.

Locally Built Digital Marketing Automation Platform:

Leap has developed the first local customer data platform (CDP) to track the customer journey and identify touchpoints across your business’s platforms and branches. The platform is equipped with tools to trigger specific events—for example, collecting data from potential customers interested in promoted services—and then automatically sending ready-made email or message templates based on customer behavior through your digital channels such as WhatsApp Business, email, Google RCS, Apple Business Messages, and more.

Voice of the Customer and Quality Management Solutions:

Leap is building an integrated, locally developed ecosystem powered by the latest AI technologies to improve the performance of voice and digital contact centers. We provide a quality management platform that enables the analysis of up to 95% of your customer interactions with high accuracy and deep understanding of Arabic language and dialects. The platform also features a flexible dashboard with advanced tools for monitoring and reporting at both contact center management and executive levels.
  • Card charging
  • Subscription and view packages
  • Complaints automation
  • Request a SIM card
  • Billing and Collection Automation
  • Artificial Intelligence Customer Service
  • AI invoice analysis
  • Retaining customers and enhancing their loyalty

Telecom Use Case