Multichannel contact centers

LeapSpace Multi-Channel Contact Centers

By integrating your systems, Leap Space provides a sophisticated workspace for customer service representatives, encompassing all incoming and outgoing interactions across all customer service channels, such as voice calls, automated response systems, live chat on your website, and private messages on social media channels! The Leap platform provides you with a comprehensive 360-degree view of your customer profile, with administrative and supervisory tools to monitor and define your business’s key performance indicators. All this helps you organize your work and coordinate with your customers by using real data to maintain the quality of service provided to your end customers and reduce waste.

Voice communication license

Easily manage your customers’ calls, both inbound and outbound, with an intelligent call routing system based on skills and capabilities. Easily customize your voice experience, whether for inbound, outbound, or mixed voice calls, complete with diverse routing options and powerful reporting features.

Now empower customers to self-service with convenient callback request options and a secure, easily upgradable Interactive Voice Response (IVR) system for a personalized experience.

Save yourself from unexpected charges with a comprehensive fair usage policy that covers IVR minutes, data storage, API requests, and more.

Stay ahead of the curve with weekly innovation releases, ensuring you always have the latest and greatest features at your fingertips.

149 Saudi Riyals / month

Digital Communication License

Empower your customers and employees in the digital realm by gaining the flexibility to deliver personalized and proactive digital experiences. Our comprehensive solution provides robust channels and advanced digital capabilities, complemented by a fully optimized workspace for digital employees, simplifying the management of multiple interactions in asynchronous conversational flows. Save yourself from unexpected charges with our comprehensive fair usage policy that covers Interactive Voice Response (IVR) minutes, data storage, API requests, and more. Stay ahead of the curve with weekly innovation releases, ensuring you always have the latest and greatest features at your fingertips.

199 Saudi Riyals / month

Voice and digital communication license

Control the customer experience beyond traditional phone calls. For organizations seeking comprehensive solutions for voice and digital engagement. Gain access to every conceivable communication channel for a seamless, interconnected customer journey. Save yourself from unexpected charges with a comprehensive fair usage policy that covers IVR minutes, data storage, API requests, and more. Stay ahead of the curve with weekly innovation releases, ensuring you always have the latest and greatest features at your fingertips.