Comprehensive control panel:
At the administrative level, Leap offers a real-time dashboard to monitor contact center statistics and measure customer interaction traffic directly.
Manage demand efficiently:
This position enables you to handle increased demand for services and customer needs quickly and efficiently.
Proactively solve problems:
Detect and resolve issues by reviewing customer complaints and suggestions, allowing for quick and effective solutions.
Direct Monitoring
WhatsApp Campaigns
Call Monitoring
Monitor Chats
Tickets and their statuses
Service Level