Banking Use Case

Feature Highlights:

Locally Developed Generative AI Voice and Text Chatbot Engine:

Leap offers an AI-powered chatbot engine with advanced features, including:
1- Developed locally within the Kingdom of Saudi Arabia.
2- Fully integrated with Leap’s omnichannel contact center system to manage your customers’ voice and digital interactions.
3- Available with two deployment options: local cloud hosting or on-premise installation.
4- Powered by cutting-edge technologies in Arabic language and dialect understanding, sentiment analysis, contextual conversation comprehension, speech-to-text conversion and analysis, product and service comparison, and much more.

On-Premise WhatsApp Business Development:

Leap’s customer experience solutions allow you to launch a WhatsApp Business channel developed on-premise, fully aligned with the Kingdom’s data hosting regulations and ensuring user data protection.

Local Digital Marketing Automation Platform:

Leap has developed the first locally built platform for customer data and journey tracking. It identifies key touchpoints across your platforms and branches and includes tools that let you create specific events—such as “starting a loan application” or “visiting the loans page.” You can then design ready-to-send message templates to be automatically triggered based on these events through your digital channels such as WhatsApp Business, email, Google RCS, Apple Business Chat, and others.

Voice of the Customer and Quality Management Solutions:

Leap is building a fully integrated, locally developed ecosystem supported by the latest AI technologies to enhance the performance of both voice and digital contact centers. Our quality management platform allows you to analyze up to 95% of your customer interactions with high accuracy, while also deeply understanding Arabic and regional dialects. The platform features a flexible dashboard with advanced capabilities for monitoring and reporting, suitable for both contact center management and executive leadership.